Responsible Gambling at Highroller Casino

At Highroller Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Highroller Casino operates under strict responsible gambling guidelines aligned with New Zealand's gambling regulations, including the Gambling Act 2003 and the standards set by the Department of Internal Affairs (DIA). We continuously review and update our practices to ensure the highest level of player protection.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to family or friends about your gambling habits
• Borrow money or sell possessions to fund gambling
• Feel restless or irritable when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Tools to Help You Stay in Control

Highroller Casino provides a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.

Loss Limits

Define the maximum amount you are willing to lose over a set period. This helps prevent chasing losses and keeps your spending within a budget you are comfortable with.

Session Time Limits

Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching, and the session will end automatically once the limit is reached.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your gambling activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you believe your gambling is becoming a serious problem, you can self-exclude from Highroller Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.

Protecting Minors

Highroller Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to use our platform, the account will be suspended immediately pending investigation.

We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available to anyone affected by gambling harm, including family members and friends.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline offers crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Department of Internal Affairs – Gambling

The DIA regulates gambling in New Zealand and provides information on gambling harm and player rights.

• Website: www.dia.govt.nz/gambling

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks during your gaming sessions
• Do not gamble when you are upset, stressed, or under the influence of alcohol
• Balance gambling with other leisure activities
• Never chase your losses
• Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, need assistance activating any of the features described on this page, or want to discuss your gambling behaviour with a member of our team, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on our website

Our responsible gambling support team is available around the clock and will respond to all enquiries promptly and confidentially.

Last updated: June 2026